Research papers
Self Checkout
Self-Checkout in Retail: Measuring the Impact on Loss
Measuring the Loss
Self-Checkout in Retail: Measuring the Impact on Loss
Written by Adrian Beck
Measuring the Loss
Abstract This report, published in 2018, focusses upon quantifying the risks associated with three forms of self-scan and checkout technology (SCO): Fixed (the...
E-commerce Loss
The Problems & Opportunities of E-Commerce Returns
Managing Returns as a Profit Centre
The Problems & Opportunities of E-Commerce Returns
Written by Lisa Jack, Regina Frei, Dr Sally-Ann Krzyzaniak
Managing Returns as a Profit Centre
Notice: This report is the result of academic research into the impact of returns on online sales. It’s written for retail businesses to help improve their serv...
RFID in Retail
Measuring the Impact of RFID in Retailing
Keys Lessons from 10 Case-study Companies
Measuring the Impact of RFID in Retailing
Written by Adrian Beck
Keys Lessons from 10 Case-study Com...
Abstract This report focusses on capturing the detailed experiences of 10 retail companies that have invested in RFID technologies – understanding their decisio...
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