Research papers

Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.

Retail Loss, Safety and Security

Most at-Risk Stores: How to Engage Others in a Cross-Function Risk Mitigation Strategy

INTRODUCING A NEW SELF ASSESSMENT TOOL

Most at-Risk Stores: How to Engage Others in a Cross-Function Risk Mitigation Strategy

Written by Emmeline Taylor

INTRODUCING A NEW SELF ASSESSMENT T...

Foreword Elevated criminal risks in and around bricks and mortar stores can make it difficult to operate safely and profitably in some locations. The report, Fo...

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Video In Retail

The Utilisation of Video Analytics: A Survey of Retailers

UTILISATION OF VIDEO ANALYTICS IN RETAILING – 2024 EDITION

The Utilisation of Video Analytics: A Survey of Retailers

Written by Adrian Beck

UTILISATION OF VIDEO ANALYTICS IN R...

Foreword This is ECR Retail Loss’ second report focussed upon the extent to which retailers have deployed or are thinking about using a range of video analytics...

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Self Checkout

Rehumanising the Self-Checkout Experience

How human - centred design approaches can address mistakes, misuse and theft at SCO, drive brand loyalty and create better experiences for staff and customers

Rehumanising the Self-Checkout Experience

Written by Jeffrey Doruff, Lorraine Gamman, Paul Ekblom, Adrian Allen

How human - centred design approach...

Foreword and Acknowledgements The adoption of self-checkout has been rapid, and is set to grow in grocery stores, where for many, the self-checkout machines wil...

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