Research papers
Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.
E-commerce Loss
Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing
Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing
Written by Professor Adrian Beck
Foreword Shopping online is now a big and ever-growing part of our retail world, and certainly a trend that was massively accelerated by the recent COVID pandem...
E-commerce Loss
The Problems & Opportunities of E-Commerce Returns
Managing Returns as a Profit Centre
The Problems & Opportunities of E-Commerce Returns
Written by Lisa Jack, Regina Frei, Dr Sally-Ann Krzyzaniak
Managing Returns as a Profit Centre
Notice: This report is the result of academic research into the impact of returns on online sales. It’s written for retail businesses to help improve their serv...
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