For some urban convenience stores, on a cold, snowy day, circa 20% of the total store sales can be attributable to orders and sales from "grocery on demand" apps such as Uber Eats, Everli, Instacart and Deliveroo.

In this session we will explore the good, bad and ugly for store operations teams for both the "retailer picks", and the platform sends pickers" models with a focus on fulfilment, substitutions, deliveries and the risk of loss.

For example, how do these platforms minimise the number of orders that have items that were not available to ship (one platform shared that a third of their orders had one missing), or the challenge of substitutions, or the problem of returns (damages, etc) and then the problem of the customer claiming there were missing items.

In the meeting, we will explore these multiple operational challenges through the eyes of both parties, and delivery platforms, such as Deliveroo, and then the retailers.

This meeting is for retailers, brand owners and academics only.