This was the third working group meeting of the year, the session included a talk from bol.com and updates on the predicting returns research, the latest thinking on the true cost of returns model and an update on the ecommerce loss typology and initiatives to look at measuring the extent of the problem / size of the prize.

This session is one of the monthly group discussions open to retailers, producers and academics only, if you would like a recording of this session click the apply button or to register for future ones click to register.