In a continuation of our series of "learning from doing" we will hear from the Halfords online loss prevention team. In the meeting they will share their journey including insights on how they articulated and quantified the problem and opportunity they were going after, the metrics they set that helped guide their journey, the key people, process and technology choices they invested behind, their results to date and then close with a look at some of their emerging priorities.

The group will then discuss the presentation, agree the learning points and share back their own updates.

This meeting is for retailers, brand owners and academics only.