Self Checkout

This Working Group is focused on the rapidly changing world of customer checkout, in particular the various ways in which shoppers can now do this with little or no active engagement with store team members.

With retailers becoming increasingly concerned about growing levels of retail loss associated with various types of self-checkout systems, this Working Group is driving industry-leading research on better understanding the scale and nature of the problem, and perhaps as importantly, how they can be better managed and controlled.

The Group is critically reviewing the role a combination of Design, Guardianship, Technologies, and Store Processes can play in the ongoing transformation of the checkout environment in retailing.